Who are we?
Our unique AI-powered natural language processor has worked through billions of data points related to planning applications and further data sets to create a tool that offers tangible, insightful feedback on the likelihood of getting your application accepted.
Planda uses real-time data to assess previous applications that were similar to yours, the performance of those applications in your area, and billions of other references to provide you with the most comprehensive prediction on whether or not your application is likely to get accepted, as well as detailed reasoning as to why.
About this role
We're seeking a visionary Customer Research Lead to join our team and help shape the future of Planda. Collaborating closely with the CEO and Product Lead, you will play a pivotal role in driving innovation and product development.
As the Customer Research Lead, you will be responsible for understanding the needs and preferences of our users, informing product strategy, and identifying new opportunities for growth. Your insights will be instrumental in guiding Planda's evolution and ensuring that our products continue to meet the evolving needs of our customers.
Key Responsibilities:
- Lead customer research initiatives to gain deep insights into user needs, preferences, and pain points.
- Collaborate with cross-functional teams, including product management, design, and engineering, to translate customer insights into actionable product enhancements.
- Conduct market analysis and competitive research to identify new opportunities and trends in the planning industry.
- Work closely with the Product Lead to define product roadmaps and prioritise feature development based on customer feedback and market insights.
- Champion a customer-centric approach across the organisation, ensuring that the voice of the customer is central to decision-making processes.
Must Haves:
- A passion for understanding customer needs and delivering exceptional user experiences.
- Strong analytical skills with the ability to interpret data and draw actionable insights.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
- Experience conducting qualitative and quantitative research, including user interviews, surveys, and usability testing.
- Strategic thinking and problem-solving abilities, with a focus on driving results and achieving business objectives.
Nice to Haves:
- Experience in product management or a related role.
- Familiarity with agile methodologies and product development processes.
- Knowledge of the planning industry and regulatory landscape.
Rewards
- Unlimited Holiday
- Excellent Opportunities for Progression
- Ongoing Training, Development, and Support
- Unique and Exciting Incentives
- A Fantastic Team and Company Culture
- An opportunity to make a Big Impact and kick start your career!
- Company charity days!
Our Values
- Customers first - We strive to obsess over ensuring our customers succeed. If we ensure our customers do well, we all do well. Simple.
- Innovation - Ways of working are forever changing, we innovate and invent these processes. We are constantly questioning the ways in which the industry works and innovating solutions to streamline processes.
- Passion - We have only just got started, and there is plenty more to be done. We are passionate about reshaping the norms whilst developing new products, and that is what drives us.
- People - We know that teamwork makes the dream work. That's why we hire the best talent to join our team. Passion, drive, collaboration, and trust are key attributes to our culture.
Our Culture
At Planda, we are Dynamic and Results Driven. We have a Supportive, Customer-Centric, Ambitious Culture where people who join our team experience fantastic benefits, both in and out of the role. It’s a Target-Driven Environment, and we love to celebrate our successes! We believe in equal opportunities for all. If you see a role that you are interested in but feel you may not be qualified or the right fit, we encourage you to apply! We believe that a great workplace starts with our people and represents the diverse and wonderful world we live in!
